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Vector & Valve

Legal

Privacy Policy

Last updated: 3 October 2026

This policy explains how Vector & Valve LTD. ("we", "us") collects and uses personal data when you visit www.vectorandvalve.com, contact us, subscribe to our newsletter, or buy a package.

Who we are

Vector & Valve LTD.
Registered company name: DREM HOLDING LTD
Company number: 17435677 (registered in England and Wales)
Registered office: 3 High Barnes, Great Lumley, Chester le Street, England DH3 4HX
Email: info@vectorandvalve.com · Phone: +44 7862 605295

What data we collect

  • Contact details you send us: name, email, phone or WhatsApp number, business name and store URL.
  • Enquiry content: the details you give about your business and goals.
  • Payment information: card payments are processed by Stripe. We do not see or store your full card number.
  • Usage data: pages visited, device and browser type, approximate location, collected through analytics and cookies (see our Cookie Policy).

How we use your data

  • To respond to your enquiry and provide the growth audit or package you request.
  • To deliver and manage client work, invoices and agreements.
  • To send service updates and, where you have opted in, our newsletter. You can unsubscribe at any time.
  • To improve our website and understand which content is useful.

Legal basis

We rely on contract (to provide services you request), legitimate interests (to run and improve our business), consent (for marketing and non-essential cookies) and legal obligation (for accounts and tax records).

Who we share data with

We share data only with providers needed to run our business, under appropriate safeguards: Stripe (payments), our email and CRM providers, Google (analytics and reCAPTCHA), and our hosting provider Hostinger. We do not sell your personal data.

International transfers

Some providers process data outside the UK or EEA. Where this happens we use recognised safeguards such as standard contractual clauses.

How long we keep data

Enquiry data is kept for up to 24 months after our last contact. Client and financial records are kept for the period required by UK law (generally six years).

Your rights

Under UK GDPR you can ask to access, correct, delete or restrict your data, object to processing, and request a copy of your data. Email info@vectorandvalve.com to make a request. You may also complain to the Information Commissioner's Office (ico.org.uk).

Security

We use HTTPS, restricted access to client systems and reputable providers. No online service is completely secure, so please keep your own login details safe.

Changes to this policy

We may update this policy. The date at the top shows when it was last changed.